Merchandise Today: police dvd's? Nope!

[smax]

i sent the below to Merchandise Today (who run the police merchandise shop on tpt):

"Dear sir/madam etc
I have been a long-standing fan of The Police and Sting: spending literally thousands on records, videos, tapes, CD's, Tours etc etc.

* Why Oh Why can I not get any live DVD's by The Police apart from the Synchronicity Tour Atlanta Dates and Certifiable? Two gigs from their whole career during which they barely stopped touring????
* Why can't I get "Around The World" which was releaesd in 1982 on video; and never again since?
* Why Oh Why can I not buy a DVD of Sting's solo singles or early tours ('cept Bring On The Night)?

I would love to receive an answer and would be grateful for any wisdom which you could impart regarding this issue.
Thanks in advance
smax

Their reply:
"Hello,

Thank you for your request for product information.
Our Website is a direct reflection of all available items and sizes we offer for sale. Artists' merchandise is limited to the items, colors and sizes listed in our online store.
If you are looking for an item or size that is not displayed for sale on the Website, then we currently do not stock that item or size and have no information as to other retail outlets that might carry it, or if we will stock it in the future.
If an item is pictured, but does not include an option for purchase, then we do not currently stock that item.
Be sure to check the Website regularly to see if specific items or sizes become available.
Regards,
Taylor
Customer Service"


Hmmmmmmmmmmmmm, thanks for your help.........

[Tamadude]

Ha! Sounds like they didn't even read your email and sent you the generic, cookie-cutter reply.

I'd translate the reply to: "we haven't got a clue, but we can offer you some shirts."

Wanks.

[Divemistress of the Dark]

Good thing there's a fan community from which one can get a lot of this stuff.

[moonstone]

[quote="Tamadude"]I'd translate the reply to: "we haven't got a clue, but we can offer you some shirts."[/quote]

...... though not necessarily in the size or colour you want.

Customer (non)service more like.