I think everone's biggest concern was the fact that the presale seats just plain suck.
Someone made a good point on one thread over at tpt.com about Pearl Jam having a great fanclub presale ( www.pearljam.com/tenclub/tickets.php )where all the best seats are on the floor and sides near the stage and they are given out seniority first on down. Also, their fanclub is only $20 a year, so even the poorest of us can afford that and still get great seats. I think it is something their management could have looked into before starting all this.
I do think that if you pay $100 for a fanclub you should be guaranteed some good seats. Even if they only reserve one side of the floor and one side of the next level for us.